Pricing
Priced on work done, not seats filled.
You pay for the conversations Reply closes on its own. Invite the whole company — it will not cost you anything extra.
Solo
$0$0 /month
For a small team seeing what a week of answered mornings feels like.
Includes
- 100 resolutions a month
- One channel
- Connect your help centre
- Handover to your team
- Email support
Team
Most teams$49$41 /month
For a support team carrying real volume every single day.
Includes
- 2,000 resolutions a month
- Every channel — email, chat, WhatsApp, social
- Auto-triage and routing
- Live reporting and CSAT
- Stale-answer alerts
- Priority support
Scale
CustomCustom
For high volume, several brands, and a security review to get through.
Includes
- Everything in Team
- Unlimited resolutions
- SSO and role-based access
- Data residency and a signed SLA
- Multiple brands and workspaces
- A named person who knows your account
The whole thing, side by side.
| Feature | Solo | Team | Scale |
|---|---|---|---|
| Resolutions included | 100 / month | 2,000 / month | Unlimited |
| Channels | One | All | All, multi-brand |
| Knowledge sources | Help centre | Docs, tickets, uploads | Everything, plus APIs |
| Auto-triage and routing | — | Included | Included |
| Reporting | Weekly digest | Live dashboards | Live, plus scheduled exports |
| SSO and audit log | — | — | Included |
| Data residency | — | — | EU, US, or AU |
| Support | Priority, 4-hour | Named contact, 1-hour |
Billing
The money questions, answered plainly.
Need a purchase order, an invoice, or a security review first? Talk to us
What counts as a resolution?
A conversation Reply closed on its own, with no agent reply. Handovers, follow-ups, and anything a person touched are free.
What happens if we go over?
Nothing breaks. Reply keeps answering and the overage appears on your next invoice at the same per-resolution rate. We email you at eighty per cent so it is never a surprise.
Is there a per-agent charge?
No. Invite the whole company if you like — billing follows resolutions, not seats, because the point is fewer people in the queue.
Can we cancel whenever?
Yes. No contracts, no notice period. Cancel from the billing page and export everything on your way out.
Start on the free plan. Stay if it works.
One channel, a hundred resolutions a month, forever. No card, and nobody will call you.
Upgrade or cancel in one click. Nothing is re-imported.